REACT R – Resident Satisfaction Survey Company

Provides valuable feedback and performance improvement solutions to multifamily owners, operators and service providers.

REACT “R”: Resident Satisfaction Surveys


REACT R has been specifically designed to provide valuable feedback and performance improvement solutions to multifamily owners, operators and service providers. The REACT R process will transform your organization’s Resident services from a policy to a behavior…resulting in higher levels of Resident satisfaction and retention.

React R Specialties

REACT “R”: Resident Satisfaction Surveys Speciaties

React R for Residents - CEL & Associates - Survey Programs Comparative Data

React R Features

REACT “R”: Resident Satisfaction Surveys Features



  • Measures Resident satisfaction with the property and services being provided
  • Quantifies the likelihood of lease renewal and referrals
  • Compares the results to three stakeholder groups: the Resident; the On-Site Management Team; and the Building Owner or Asset Manager
  • Provides a summary Dashboard (“Score Watch”) of results
  • Evaluates performance over a specific time frame
  • Provides comparative scores from CEL’s extensive database of survey data
  • Identifies specific areas in need of attention
  • Includes an Action Plan and guidance for completion
  • Allows for survey customization
  • Provides performance evaluation and feedback in a prompt and cost-efficient manner


Graph of React R Business Success Factors


React R for Residents

REACT “R”: Resident Satisfaction Surveys Benefits

React R For Your Company

  1. Increases financial performance and enhances asset value by improving operations
  2. Provides feedback immediately so you’re always aware of forces influencing your success
  3. Quantifies the performance of internal service providers, creates service awareness and identifies needed performance improvement priorities
  4. Strengthens your company’s commitment to service and performance excellence
  5. Improves communication with external and internal customers
  6. Complements new business solicitations, investor presentations, and/or financial packages
  7. Provides benchmarks for performance evaluations

React R For Your Members

  1. Provides quantifiable feedback for budgeting
  2. Provides the feedback necessary to prioritize capital expenditures
  3. Provides actionable feedback for service improvement
  4. Reveals potential exposure to non-renewals
  5. Improves communication and builds valued customer relationships

React R For Your Property

  1. Targets areas for improvement
  2. Gives insight regarding future non-renewal exposure
  3. Pays for itself by reducing turnover and related costs
  4. Involves Tenants in the process
  5. Achievement of National A List Award status can be used for marketing and leasing efforts
  6. Provides a leasing advantage over competitors

React R For The Investors

  1. Increases financial performance and enhances asset value by improving operations
  2. Generates independent performance metrics that create a competitive leasing edge
  3. Quantifies performance of service team members
  4. Prioritizes budgeting and capital expenditure decisions
  5. Improves trust in management’s operational activities, knowing revenue-generation is enhanced by customer feedback
  6. Enables successful asset branding


React R Reports

REACT “R”: Resident Satisfaction Surveys Reports


CEL has a variety of reporting options, and we tailor your REACT Plan and reporting package to meet each individual client’s needs. We have discovered that for performance improvement to occur, REACT clients must be presented with a reporting level that matches their internal abilities to manage data, thus focusing on change. For validity and reliability, REACT includes a proprietary reporting and analysis process.



React R - Data & Analytics Reporting

Standard Reporting and Analysis

Consolidated and individual property reports

Select Data Reports

Ad hoc reporting based on any parameters, available as needed

Executive Summaries

Prepared by CEL Senior Associates who have years of industry experience and knowledge of how to drive improved performance

Summary Report (Formatted for smartphones)

Single-page summary, perfect for Senior Executives and presentations

Score Watch

Includes up to 5 years of trending data of all essential scores

Service Gap Analysis

Identifies “lost potential” and recommends how to regain the loss

Portfolio Overview

In-depth analysis of your portfolio, including properties on “Alert Status,” significant changes, property score comparison and award status

Measurement of Three Satisfaction Indices

Critical measurement of satisfaction, including Overall, Property and Service

Measurement of Nine Critical Business Success Factors

Drill down and further define those areas that impact drivers of satisfaction and impact renewals and referrals



Contact a CEL Associate for more details.
Call (310)571-3113
or click here to contact us via email.


Click Here to View Sample Reports

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