REACT – Tenant and Resident Satisfaction Surveys

REACT: Tenant, Resident, Client & Employee Satisfaction Surveys

tenant satisfaction surveys

The REACT R process will transform your organization’s Resident services from a policy to a behavior…resulting in higher levels of Resident satisfaction and retention. REACT E has been specifically designed to provide valuable feedback and performance improvement solutions regarding Employee satisfaction. The REACT E process will facilitate the recruitment, retention and improved performance of your talent base. REACT Advantage has been specifically designed to provide valuable feedback and performance improvement solutions for those unique situations that require a Custom Solution. Your company’s stability and growth is dependent upon retaining loyal clients and attracting new business. CEL understands this...  The REACT T process will transform your organization’s Tenant services from a policy to a behavior…resulting in higher levels of Tenant satisfaction and retention. The REACT PROCESS

We Offer Tenant, Resident, Client & Employee Satisfaction Surveys


“CWS has enjoyed a fruitful and productive relationship with CEL as a result of the succinct and detailed feedback we receive from the resident surveys. The responses enable us, as a company, to implement targeted improvements in the area of customer satisfaction. Our associates, as well as our residents, look forward to third quarter each year; our associates and staff members anticipate the privilege of hearing personally from our residents as they convey their experiences (both positive and constructive) while living at a CWS community. It is this candid feedback which enables us—as a management company—to revise, improve, and redirect our actions and communications in such a way that addresses the specific concerns of our residents as well as reinforces our efforts in areas in which our customers have the highest level of satisfaction in their interaction with our on-site teams. By simply participating in the CEL resident survey each year we send a very powerful message to our residents: WE CARE. As a result, the residents know we hold them in our highest affections. Our Purpose Statement at CWS, “Enhancing Lives, The CWS Way,” is very straight forward and certainly CEL helps us convey and live out our purpose for our residents.”

Marcellus Mosley
Vice President
Director of Operations
CWS Apartment Homes, LLC

Tenant Satisfaction Surveys · Resident Satisfaction Surveys · Client Surveys · Employee Surveys


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Tenant & Resident
Satisfaction
Surveys

We create customer based process and performance improvement solutions that enhance resident satisfaction, improve tenant loyalty and increase retention.

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We provide state-of-the-art thinking and best practice resources, offering useful tools for meeting the opportunities and challenges facing today's Real Estate Industry.

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