REACT – Tenant and Resident Satisfaction Surveys

REACT: Tenant, Resident, Client & Employee Satisfaction Surveys

tenant satisfaction surveys

The REACT R process will transform your organization’s Resident services from a policy to a behavior…resulting in higher levels of Resident satisfaction and retention. REACT E has been specifically designed to provide valuable feedback and performance improvement solutions regarding Employee satisfaction. The REACT E process will facilitate the recruitment, retention and improved performance of your talent base. REACT Advantage has been specifically designed to provide valuable feedback and performance improvement solutions for those unique situations that require a Custom Solution. Your company’s stability and growth is dependent upon retaining loyal clients and attracting new business. CEL understands this... The REACT T process will transform your organization’s Tenant services from a policy to a behavior…resulting in higher levels of Tenant satisfaction and retention. The REACT PROCESS

We Offer Tenant, Resident, Client & Employee Satisfaction Surveys


"COPT has utilized the CEL & Associates survey process since 2000 to compare the performance of our property management personnel, our tenant satisfaction and the overall condition of our properties to the best in the industry. Year after year COPT has used the survey results to focus on operational changes that have subsequently driven higher tenant satisfaction scores for 10 of the last 11 years. Overall tenant satisfaction has improved by 15% since 2000. The survey process has pushed our organization to constantly set the bar higher each year and has helped us create a culture of outstanding customer service. I highly recommend other firms utilize CEL & Associates to improve their tenant satisfaction!”

Randall M. Griffin,
Retired CEO, Corporate Office Properties Trust

Tenant Satisfaction Surveys · Resident Satisfaction Surveys · Client Surveys · Employee Surveys


Real Estate
  Strategies &
Services

We provide strategies and solutions for the Real Estate Industry that will optimize enterprise value, improve
your company’s NOI & give
you the competitive edge.

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Tenant & Resident
Satisfaction
Surveys

We create customer based process and performance improvement solutions that enhance resident satisfaction, improve tenant loyalty and increase retention.

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Compensation Benchmarking in the Real Estate Industry

Providing market context, plan review and design for the Real Estate Industry, that enables you to align compensation with performance and exceed your Stakeholders' expectations.

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Real Estate
Trends, Insights
& Predictions

We provide state-of-the-art thinking and best practice resources, offering useful tools for meeting the opportunities and challenges facing today's Real Estate Industry.

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