best in the industry

customer satisfaction
THE 2004 MULTIFAMILY
REAL ESTATE CUSTOMER
SERVICE AWARD WINNERS
(By Category)

Simpson Property Group LP
Denver, Colorado
Category I Winner

CWS Apartment Homes, LLC
Austin, Texas
Category II Winner

Crosland, Inc.
Charlotte, North Carolina
Category III Winner

Shea Properties
Aliso Viejo, California
Category IV Winner

Curtin Property Company
Overland Park, Kansas
 Category V Winner
Newton Community Development Foundation, Inc.
Newton, Massachusetts
Category V Winner

View Commercial Winners for 2004

Note: Categories are determined by portfolio size. Category V had multiple award winners in 2004.

The "A List" for Real Estate Excellence, part of the National Real Estate Customer Service Awards Program, honors "The Best In The Industry" for their ability to perform at a higher standard in providing quality customer service throughout their portfolio. CEL & Associates, Inc. is honoring those companies that have achieved the highest levels of service excellence based on our national survey of resident satisfaction.

CEL & Associates, Inc. is the nation's largest surveyor of resident satisfaction within the multifamily industry. The firm specializes in providing: strategic planning services; benchmarking and client/customer satisfaction surveys; compensation program assessment and data; leadership training; and operational assessments to the real estate industry.

performance excellence
valued relationships

To learn more about the “A List” or how your company may be eligible for next year’s awards, contact:

12121 Wilshire Blvd., Suite 204
Los Angeles, CA 90025
Tel: 310.571.3113
Fax: 310.571.3117
Email: cel@celassociates.com
www.celassociates.com
quality service