best in the industry

customer satisfaction
THE 2004 COMMERCIAL
REAL ESTATE CUSTOMER
SERVICE AWARD WINNERS
(By Category)

Corporate Office Properties Trust
Columbia, Maryland
Category I Winner
Liberty Property Trust
Malvern, Pennsylvania
Category I Winner

Boston Properties, Inc.
Boston, Massachusetts
 Category II Winner
Prentiss Properties
Dallas, Texas
Category II Winner

Crescent Real Estate Equities
Fort Worth, Texas
Category III Winner

Akridge
Washington, D.C.
 Category IV Winner
Granite Properties
Dallas, Texas
Category IV Winner

Carlson Real Estate Company
Minneapolis, Minnesota
Category V Winner

View Multifamily Winners for 2004

Notes: Categories are determined by portfolio size. Categories I, II and IV had multiple award winners in 2004.

The "A List" for Real Estate Excellence, part of the National Real Estate Customer Service Awards Program, honors "The Best In The Industry" for their ability to perform at a higher standard in providing quality customer service throughout their portfolio. BOMA and CEL & Associates, Inc. are honoring those companies that have achieved the highest levels of service excellence based on our national survey of tenant satisfaction.

CEL & Associates, Inc. is the nation's largest surveyor of tenant satisfaction within the real estate industry. The firm specializes in providing: strategic planning services; benchmarking and client/customer satisfaction surveys; compensation program assessment and data; leadership training; and operational assessments to the real estate industry.

performance excellence
valued relationships

To learn more about the “A List” or how your company may be eligible for next year’s awards, contact:

12121 Wilshire Blvd., Suite 204
Los Angeles, CA 90025
Tel: 310.571.3113
Fax: 310.571.3117
Email: cel@celassociates.com
www.celassociates.com
quality service