Tenant Surveys

CEL & Associates, Inc.'s Tenant satisfaction survey process is called REACT. Utilized by owners and operators of office, industrial and retail properties, REACT is often used:

• As the cornerstone of enhanced marketing and leasing programs;
• To develop Tenant retention programs;
• To prioritize capital expenditures and improvements; and
• To measure the performance of the Property Manager and on-site team.

Featured at recent Building Owners and Managers Association (BOMA) International and Institute of Real Estate Management (IREM) conferences, and as a subject for a BOMA-sponsored Internet-based e-Seminar regarding "What Tenants Want," CEL & Associates, Inc.'s Tenant satisfaction survey process provides an in depth look and quantifiable answers to areas of Tenant satisfaction and concern.

CEL & Associates, Inc. has also developed a series of additional questions regarding Tenant characteristics and preferences called REACT Plus for Tenants. Our clients can now quantify select Tenant profile characteristics and importance preferences, and review this information in correlation to their satisfaction responses.

"REACT is the only national, tenant satisfaction survey instrument designed, developed and administered by real estate professionals that provides users with accurate, reliable and valuable performance and property benchmark data in a timely and responsive manner."

For more information on our Tenant satisfaction survey capabilities and process, click on any of the links below.

CEL Advantage Methodologies Our Process National "A List" Awards

Best Practices Accuracy Business Success Factors Benchmark Reports