Resident Surveys

CEL & Associates, Inc.'s Resident satisfaction survey process is called REACT. Utilized by owners and operators of multifamily properties, REACT is often used:

• As the cornerstone of enhanced marketing and leasing programs;
• To develop Resident retention programs;
• To prioritize capital expenditures and improvements; and
• To measure the performance of the Community Manager and on-site team.

Featured at recent National Multi Housing Council and Multifamily Executive educational conferences, CEL & Associates, Inc.'s Resident satisfaction survey process provides an in-depth look and quantifiable answers to areas of Resident satisfaction and concern.

CEL & Associates, Inc. has also developed a series of additional questions regarding Resident characteristics and preferences called REACT Plus for Residents. Our clients can now quantify select Resident profile characteristics such as age, gender, income, and size of apartment home, as well as importance preferences, and review this information in correlation to their satisfaction responses.

For more information on our Resident satisfaction survey capabilities and process, just click on any of the links below.

CEL Advantage Methodologies Our Process National "A List" Awards

Best Practices Accuracy Business Success Factors Benchmark Reports